Privacy Policy KingCuci88 – Our Commitment to Player Data Protection

KingCuci88 is an online casino and sports betting platform serving Malaysian players. We understand that privacy is a fundamental right, and we take that responsibility very seriously. This Privacy Policy is designed to give you a clear and transparent picture of how we handle your personal data.

This Policy applies to all information you provide to KingCuci88 during registration, use of the platform, interactions with our customer support team, and through any other communication channels you use to get in touch with us. It also applies to information we collect automatically as you browse and use our platform.

2.1 Information You Provide Directly

When you register an account with KingCuci88, we collect the information you voluntarily provide, including:

• Full name as stated on your identification document
• Date of birth for age verification (18 years and above)
• Active email address for account communications
• Mobile phone number for verification and support
• Residential address for KYC compliance
• A copy of your identity document (MyKad or passport) when requested for identity verification purposes
• Payment method details – e-wallet account name (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) or registered DuitNow/FPX information

2.2 Automatically Collected Information

While you use the KingCuci88 platform, our systems automatically collect technical information for security and service improvement purposes:

• IP address of the device used
• Device type, operating system and web browser version
• Login and logout times and dates
• Pages visited and actions taken within the platform
• Gaming history — games played, bet amounts, wins and losses
• Cookie and session tracking data (see Section 6)

KingCuci88 uses your personal information solely for legitimate and necessary purposes in delivering quality services. We do not use your data for any other purpose without your consent. The primary purposes for which data is used are as follows:

3.1 Platform Operations & Account Management

• Creating and managing your player account
• Processing deposits and withdrawals in Malaysian Ringgit (RM)
• Verifying your identity (KYC process) to prevent fraud
• Managing bonuses, promotions and loyalty programmes
• Providing customer support and resolving complaints

3.2 Security & Fraud Prevention

• Identifying and preventing fraudulent activity, money laundering and platform abuse
• Monitoring suspicious transaction patterns
• Ensuring each user holds only one account
• Protecting the integrity of games and fairness for all players

3.3 Legal Compliance

• Compliance with Malaysia's Personal Data Protection Act (PDPA)
• Fulfil financial record-keeping and reporting obligations as required by law
• Cooperating with the relevant authorities when required by law

3.4 Service Improvements

Anonymised usage data (which cannot be traced back to any individual) is used to analyse platform usage patterns, identify areas for improvement, and develop better new features to enhance the experience for Malaysian players.

KingCuci88 does not sell, rent or trade your personal information to third parties for marketing or commercial purposes. However, there are limited circumstances in which we may share your data with specific parties for legitimate operational purposes:

4.1 Trusted Service Providers

We share necessary data with third-party service providers that support our platform operations — including technical infrastructure providers, game providers (Evolution Gaming, Pragmatic Play Live, and others), and payment processors for Malaysia e-wallets. All providers are bound by confidentiality agreements and may only use your data for purposes we specify.

4.2 Legal Requirements

KingCuci88 may disclose your personal information to the relevant authorities — such as the police or financial regulatory bodies — where required by law or a valid court order. In such circumstances, we will disclose only the minimum data necessary.

KingCuci88 invests seriously in security technology and procedures to protect your personal data. The security measures we employ include:

• 256-bit SSL Encryption for all communications between your device and our servers – the same standard used by Malaysia's leading banks
• Encrypted data storage – personal and financial information is not stored in plain text in our database
• Role-based access control — staff may only access the data required for their specific role
• 24-hour security monitoring by a dedicated team that monitors for any suspicious activity or unauthorised access attempts
• Regular security audits by an independent party to identify and address any vulnerabilities
• Two-factor authentication (2FA) available to players who want an additional layer of security on their account

While we take all reasonable precautions, no computer system or network can be guaranteed 100% secure against every threat. If you suspect your account has been compromised or notice any unauthorised activity, please contact us immediately via live chat or email at support@kingcuci88.best.

The KingCuci88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The types of cookies we use are as follows:

6.1 Essential Cookies (Required)

These cookies are essential for the platform's core functions — including keeping you logged in, remembering your language preference, and ensuring deposits and withdrawals run smoothly. Without them, the platform cannot function properly. They do not store any personally identifiable information.

6.2 Preference Cookies

These cookies remember your preferences and settings – such as favourite games, default bet sizes and display options – so you don't have to reconfigure them every time you log in. They make your experience on the platform more convenient.

6.3 Analytics Cookies

We use anonymised analytics data to understand how players interact with our platform — which pages are visited most, which games are most popular, and where users encounter difficulties. This helps us improve the platform for a better experience. Analytics data contains no information that can identify you as an individual.

As a KingCuci88 user, you have the following rights regarding your personal data, in line with Malaysia's Personal Data Protection Act (PDPA):

• Right to access your data – you may request a copy of the personal information we hold about you at any time
• Right to rectification – if any information we hold is inaccurate or out of date, you have the right to request a correction
• Right to erasure – under certain circumstances, you may request that we delete your personal data (subject to legal record-retention requirements)
• Right to withdraw consent — if we process your data based on consent, you may withdraw that consent at any time
• Right to object to processing – you may object to certain ways we process your data where permitted by law
• Right to data portability — you may request your data in a machine-readable format for transfer to another platform

To exercise any of the above rights, contact the KingCuci88 support team via live chat or email at support@kingcuci88.best. We will process your request within 30 working days. Please note that certain requests may be subject to legal obligations that prevent specific deletions or modifications.

KingCuci88 retains your personal data only for as long as necessary for its stated purpose or as required by law. Once no longer needed, data is securely deleted or anonymised.

In general, data retention periods are as follows:

• Financial and transaction records — retained for 7 years in accordance with Malaysia financial legislation
• Identity and KYC data — retained for 5 years after account closure
• Gaming and betting history – retained for 3 years for verification and responsible gaming purposes
• Technical and security logs – retained for 90 days
• Customer support communications – retained for 2 years

KingCuci88 strictly prohibits use of the platform by individuals under the age of 18. Our platform is not designed for children, and we do not knowingly collect personal information from minors.

If we discover or are made aware that personal data belonging to a minor has been inadvertently collected, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on KingCuci88 are required to contact us immediately at support@kingcuci88.best.

KingCuci88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements. The "Updated" date at the top of this page will always reflect the date of the most recent amendment.

If we make material amendments – that is, significant changes that affect how we use your personal data – we will notify you via:

• An email to your registered email address at least 14 days before the amendment takes effect
• A clear in-platform notification upon your next login
• Updates to this page with a summary of changes made

Continued use of the KingCuci88 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy or how KingCuci88 handles your personal data, our team is here to help. We are committed to addressing all privacy enquiries transparently and within a reasonable timeframe.

How to reach us:

• 24-Hour Live Chat – the fastest way to get a response in under 2 minutes
• Email: support@kingcuci88.best – for written enquiries or formal data-related requests

For formal requests relating to data rights (access, correction, deletion), please clearly state in your message that it is a "Data Rights Request" so it can be routed to the relevant team promptly. All requests will be processed within 30 business days.